FAQs

Frequently Asked Questions (FAQs)

We’ve compiled answers to the most common questions about our pet products. If you don’t find what you’re looking for, feel free to contact us!

General Questions

Q1: What is Digiverse, and what do you offer?
A: Digiverse is your one-stop shop for high-quality pet products, including cozy pet beds, stylish accessories, and essential items to keep your furry friends happy and comfortable.

Q2: Where are you located?
A: Our business is located at:
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513.

Product Information

Q3: What types of pets do your products cater to?
A: Our products are designed primarily for cats and dogs, but some items, like our pet accessories, can also suit other small animals.

Q4: Are your pet beds and cushions machine washable?
A: Yes, many of our pet beds and cushions feature removable, machine-washable covers for easy cleaning. Check the product description for specific care details.

Q5: Do you offer eco-friendly or sustainable pet products?
A: Absolutely! Digiverse offers a range of eco-friendly pet products made from safe, durable, and environmentally friendly materials.

Orders and Shipping

Q6: How can I place an order?
A: Simply browse our store, add your desired pet products to your cart, and complete the checkout process. If you need help, contact our support team!

Q7: Do you ship internationally?
A: Yes, we currently ship to select international destinations, including the US and UK. Shipping costs will be calculated at checkout.

Q8: How long does shipping take?
A: For the US and UK, standard shipping typically takes 3–7 business days. Delivery times may vary for other regions.

Q9: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking link to monitor your package’s journey.

Returns and Refunds

Q10: What is your return policy for pet products?
A: We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and accompanied by proof of purchase.

Q11: Can I return a product if my pet doesn’t like it?
A: Yes, we understand that pets can be picky! As long as the product is unused and in its original condition, we’ll accept the return within 30 days of purchase.

Q12: How do I request a refund?
A: Contact us at support@digiverseshop.online with your order details. Refunds are processed within 7–10 business days after approval.

Payments

Q13: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

Q14: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect your payment information.

Customer Support

Q15: How can I contact customer support?
A: You can reach us via:

Q16: What are your support hours?
A: Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (EST).

Still Have Questions?

We’re here to help you and your pets! Reach out to us anytime, and we’ll ensure you get the assistance you need.