Shipping policy

Digiverse Shipping Policy

Thank you for choosing Digiverse! We're committed to providing a transparent and efficient shipping experience for all our customers. To ensure your order arrives without a hitch, please review our shipping policy below:

Shipping Destinations

  • We proudly offer shipping services within the United States, including all 50 states.
  • We currently do not ship internationally.

Order Processing

  • We process orders diligently within 1-2 business days. Please note that orders are not processed or shipped on weekends or U.S. public holidays.

Shipping Costs and Delivery Timeframes

  • Great news! We offer free standard shipping on all orders within the U.S.
  • Your order will arrive within 6-9 business days from the date of shipment. The total estimated delivery time is 7-11 business days from the date of purchase (including processing time).

Shipping Methods

  • We utilize reliable carriers such as USPS, FedEx, and UPS to deliver your orders securely.

Tracking Your Order

  • Once your order is on its way, you'll receive a shipping confirmation email containing a tracking number. This allows you to monitor your package's journey every step of the way.   
  • You can track your order directly on our website.

Delivery Time Estimates

  • While we strive to deliver your order within the estimated timeframe, please note that unforeseen circumstances such as weather conditions, carrier delays, or peak seasons, may occasionally impact delivery times.  
  • Rest assured, we'll keep you informed of any significant delays.

Shipping to P.O. Boxes and Military Addresses

  • We gladly ship to P.O. Boxes and APO/FPO addresses. Please be aware that delivery times to these locations may be slightly longer than standard shipping times.

Address Accuracy

  • To prevent delivery issues, please double-check that your shipping address is accurate and complete before placing your order.
  • If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible at support@digiverseshop.online. We'll do our best to accommodate your request if the order hasn't already shipped.  

Lost or Stolen Packages

  • Digiverse is not responsible for lost or stolen packages once the carrier has marked the package as delivered.
  • If your tracking information indicates that your package has been delivered, but you haven't received it, please get in touch with the carrier directly to initiate an investigation.
  • We're also here to assist you in any way we can. Please don't hesitate to reach out to our customer support team at support@digiverseshop.online or +1 (910) 466-8332.

Contact Us

For any questions or concerns regarding our shipping policy, please contact us:

  • Business Name: DIGIVERSE LLC
  • Company-EIN: 81-1345583
  • E-Mail: support@digiverseshop.online
  • Phone: +1 (910) 466-8332
  • Address: 5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513.
  • Office Hours: Monday to Friday (9:00 am to 5:00 pm EST).

We appreciate your business and are dedicated to providing you with a smooth and enjoyable shopping experience!