Refund policy
At Digiverse, we are committed to ensuring a seamless shopping experience for our valued customers. If you are not completely satisfied with your purchase, please review our return and refund policy below:
Returns
- Eligibility: Items can be returned within 30 days of receipt, provided they are unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items: Certain items, including personalized products, final sale items, and gift cards, are non-returnable.
- Process: To initiate a return, please contact us at support@digiverseshop.online with your order number and the reason for the return. We will provide detailed instructions on how to proceed.
Refunds
- Inspection & Approval: Once we receive and inspect the returned item, we will notify you of the refund approval status.
- Processing Time: Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Exchanges
If you wish to exchange an item, please initiate a return and place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@digiverseshop.online. We will rectify the issue promptly at no additional cost.
Contact Us
For further assistance, reach out to us at support@digiverseshop.online. Our team is here to help!
For any questions or concerns regarding our Returns & Refunds Policy, feel free to reach out:
Digiverse Store
Email: support@digiverseshop.online
Phone: +1 (910) 466-8332